IT operations

The ways in hooks/ways/itops/.

Way	What it covers
Incident Response	production incidents — something is down or broken, alert triage, escalation tiers and MTTR targets, fixing forward versus rolling back, and what has to exist before an incident closes
Policy	Operation classification, policy enforcement, approval gates, blast radius assessment, and risk scoring
Proposals	itops change proposals, a structured approval request before a high-risk operation on production systems, with blast radius, rollback plan, approval lifecycle, and timeout escalation
Runbooks	Runbook automation, executable playbooks, SOPs as code, operational procedures